Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

RIICCR401E Mapping and Delivery Guide
Develop and maintain positive community relations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency RIICCR401E - Develop and maintain positive community relations
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop and maintain positive community relations in the resources and infrastructure industries.It applies to those who work in management roles. They are generally responsible for the outcomes of others and contribute to the development of solutions to nonroutine problems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Mandatory conditions for assessment of this unit are stipulated below. The assessment must:

include access to:

personal protective equipment

equipment related to developing and maintaining positive community relations

relevant documentation

be conducted in a safe environment; and,

be assessed in the context of this sector's work environment; and,

be assessed in compliance with relevant legislation/regulation and using policies, procedures and processes directly related to the industry sector for which it is being assessed; and,

confirm consistent performance can be applied in a range of relevant workplace circumstances.

Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated work environment* provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessor requirements

Assessors must be able to clearly demonstrate current and relevant industry knowledge and experience to satisfy the mandatory regulatory standards as set out in the Standards for Registered Training Organisations (RTOs) 2015/Australian Quality Training Framework mandatory requirements for assessors current at the time of assessment and any relevant licensing and certification requirements. This includes:

vocational competencies at least to the level being delivered and assessed

current industry skills directly relevant to the training and assessment being provided

current knowledge and skills in vocational training and learning that informs their training and assessment

formal relevant qualifications in training and assessment

having knowledge of and/or experience using the latest techniques and processes

possessing the required level of RII training product knowledge

having an understanding and knowledge of legislation and regulations relevant to the industry and to employment and workplaces

demonstrating the performance evidence, and knowledge evidence outlined in this unit of competency, and

the minimum years of current** work experience after competency has been obtained as specified below in an industry sector relevant to the outcomes of the unit.

It is also acceptable for the appropriately qualified assessor to work with an industry expert to conduct assessment together and for the industry expert to be involved in the assessment judgement. The industry expert must have current industry skills directly relevant to the training and assessment being provided. This means the industry subject matter expert must demonstrate skills and knowledge from the minimum years of current work experience after competency has been obtained as specified below, including time spent in roles related to the unit being assessed:

Industry sector

AQF indicator level***

Required assessor or industry subject matter expert experience

Drilling, Metalliferous Mining, Coal Mining, Extractive (Quarrying) and Civil Infrastructure

1

1 year

2

2 years

Drilling, Coal Mining, Extractive (Quarrying), Metalliferous Mining and Civil Infrastructure

3-6

3 years

Other sectors

Where this unit is being assessed outside of the resources and infrastructure sectors assessor and/or industry subject matter expert experience should be in-line with industry standards for the sector in which it is being assessed and where no industry standard is specified should comply with any relevant regulation.

*Guidance on simulated environments has been stipulated in the Companion Volume Implementation Guide located on VETNet.

**Assessors can demonstrate current work experience through employment within industry in a role relevant to the outcomes of the unit; or, for external assessors this can be demonstrated through exposure to industry by conducting a minimum number of site assessments as determined by the relevant industry sector, across various locations.

*** While a unit of competency does not have an AQF level, where a unit is being delivered outside of a qualification the first numeric character in the unit code should be considered as the AQF indicator level for assessment purposes.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish community relationship strategies
  • Obtain, interpret and confirm work requirements
  • Access, interpret and apply documentation required to develop and maintain positive community relations
  • Identify relevant community groups and individuals
  • Assess and analyse community group/individual profiles
  • Identify and analyse a range of community relationship strategies and activities
  • Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements
       
Element: Develop and maintain community relationships
  • Use appropriate networking strategies and activities to establish and maintain community relationships
  • Identify and pursue networking opportunities
  • Provide information to the community regarding new networks
  • Inform individuals and colleagues of potential benefits to the organisation of participating in networks
  • Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues
  • Respond to community requests for information or participation
  • Act on opportunities to explain and promote the organisation activities to develop and support community recognition
  • Refer non-routine requests for information to the appropriate person
       
Element: Represent the organisation in the community
  • Represent the organisation position on particular issues in a way that acknowledges community concerns and promotes community awareness
  • Enhance the organisation public image through communication and presentations to the public
  • Use appropriate presentation skills to communicate the goals and objectives of the organisation
  • Effectively communicate issues, policies and practices of the community group, individuals or organisation
       
Element: Maintain and improve ongoing community relationships
  • Establish and implement processes for obtaining ongoing feedback from community groups or individuals according to workplace procedures
  • Assess management systems to ensure they support community relationships
  • Analyse feedback to develop and implement strategies to maintain and improve relationships with the community
  • Identify difficult situations and negotiate solutions using collaborative problem-solving techniques
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and maintain positive community relations on at least two occasions, including:

working with others to undertake and complete the development and maintenance of positive community relations

providing clear and timely instruction and supervision of those involved in developing and maintaining positive community relations

liaising effectively with a variety of stakeholders

producing high quality easy to understand written communications

delivering clear and concise presentations

networking and forming relationships with a variety of stakeholders

planning and managing own work priorities and community relations activities

selecting appropriate community relationship strategies

overcoming difficulties arising from community relations

engaging with people from diverse groups

maintaining consistent, successful and positive community relations.

During the above, the candidate must:

locate and apply relevant documentation, policies and procedures and confirm that the work activity is compliant

implement the requirements, procedures and techniques for developing and maintaining positive community relations

work effectively with others to develop and maintain positive community relations in a way that meets all required outcomes

communicate clearly and concisely with others to receive and clarify work instructions.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key policies, procedures and documentation required to develop and maintain positive community relations

processes to build and maintain relationships and networks

key principles and techniques for:

verbal and written communication

time management

analysis, evaluation and problem solving

using technology

providing leadership

applying legislation

applying the organisation’s position on current issues

identifying community activities that could be used to promote the organisation

applying the organisation’s policies, plans and procedures

applying presentation techniques

identifying and managing risk

complying with documentation, reporting and record keeping requirements

identifying related organisations, agencies and networks

principles and techniques for identifying relevant hazards and emergencies

techniques for coordinating and communicating job activities with others.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain, interpret and confirm work requirements 
Access, interpret and apply documentation required to develop and maintain positive community relations 
Identify relevant community groups and individuals 
Assess and analyse community group/individual profiles 
Identify and analyse a range of community relationship strategies and activities 
Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements 
Use appropriate networking strategies and activities to establish and maintain community relationships 
Identify and pursue networking opportunities 
Provide information to the community regarding new networks 
Inform individuals and colleagues of potential benefits to the organisation of participating in networks 
Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues 
Respond to community requests for information or participation 
Act on opportunities to explain and promote the organisation activities to develop and support community recognition 
Refer non-routine requests for information to the appropriate person 
Represent the organisation position on particular issues in a way that acknowledges community concerns and promotes community awareness 
Enhance the organisation public image through communication and presentations to the public 
Use appropriate presentation skills to communicate the goals and objectives of the organisation 
Effectively communicate issues, policies and practices of the community group, individuals or organisation 
Establish and implement processes for obtaining ongoing feedback from community groups or individuals according to workplace procedures 
Assess management systems to ensure they support community relationships 
Analyse feedback to develop and implement strategies to maintain and improve relationships with the community 
Identify difficult situations and negotiate solutions using collaborative problem-solving techniques 

Forms

Assessment Cover Sheet

RIICCR401E - Develop and maintain positive community relations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

RIICCR401E - Develop and maintain positive community relations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: